Returns & Exchanges

At Good Smile US, we want you to be completely satisfied with your purchase. If you are not happy with your fashion items, we offer a 30-day window for returns and exchanges on all unworn merchandise in original packaging.

1

Initiate Your Request

Log into your account portal and select the order containing the items you wish to return to receive a unique Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing